FAQs

Refund & Cancellation Policy @ Private Picassos Art Studio 

  • Unused Retail purchases can be returned for store credit with a receipt.

  • If you would like to cancel your participation in a Kid or Adult Art Class or Special Event, please email studio@privatepicassos.com. A refund will be offered for any unused sessions and will be applied to the original payment method. Refunds must be requested within 1 month of the purchase date. 

  • Students can request a Sawyer Make Up Token for missed classes. These tokens can be used for a similar class that same semester or the one directly following. This request must be made via email to studio@privatepicassos.com and must be sent within 2 weeks of the missed class.

  • Canceled Birthday Parties & Special Events will receive a full refund of their deposit up to the 2 weeks prior to your event.  Any parties canceled within 2 weeks of the event will receive a 50% refund of the deposit. Birthday Party payments are made the day before your event and can only be refunded in the event of a family emergency or other extreme circumstance. 

  • For Private & Group Lessons, we ask for at least 24 hours notice (sent directly to your assigned teacher) to cancel or reschedule a class. Private lessons are typically canceled for that chosen day and then rescheduled at the end of your series or for a later date.

    • In the event of one child being sick or not attending a Private Group Lesson, the group may decide to skip that date and reschedule with at least 24 hours notice to teacher. Otherwise our lesson will go forward as scheduled with no make-up sessions for students who miss class.

  • Camps:

    • Camp cancellations/changes must be made at least 2 wks prior via email. Credit will be issued for cancellations that are made within this period.

    • In the event of sickness, your child can attend a make up in a similar camp.

    • Refunds can be issued for camps if the request is submitted at least 1 month prior to the start date.

    • Requests for early drop off and/or extended day must be made 24 hours in advance.